Pass/Refer and 100% Completion Policy

Overview

Our qualifications follow a competency-based assessment model, which is standard practice for professional and regulated qualifications.

To be awarded a qualification, learners must complete 100% of the mandatory units and meet the required assessment standards. There are no grades, percentage scores, merits, or distinctions attached to our courses.

Pass/Refer Assessment Model

All units within our courses are assessed on a Pass / Refer basis only.

Pass – The learner has met the required assessment criteria and demonstrated sufficient knowledge, understanding, and/or practical competence for the unit.

Refer – Further work, clarification, or correction is required before the unit can be passed.

This assessment approach ensures consistency, fairness, and compliance with regulatory requirements.

What “100% Completion” or “100% Pass Mark” Mean?

A 100% completion/pass-mark requirement mean that:
– All mandatory units must be completed
– All required portfolio evidence, practical assessments, and learning outcomes must be met
– Once every unit is passed, the qualification can be claimed and issued

It does not mean that:
– Every answer must be perfect
– Every response must exactly match a model answer
– Learners are graded or ranked against each other

Assessors may apply professional judgement, allowing for minor errors or acceptable variations where these do not compromise the overall learning outcomes or occupational competence at the qualification level.

No Grades, Merits, or Distinctions

Our courses, like most professional qualifications, do not carry academic grades such as pass with merit, pass with distinction, or percentage-based scores.

The purpose of a professional qualification is to confirm competence, not academic ranking.

All learners who meet the required standard receive the same qualification, confirming they are competent and fit to practise within the scope of the qualification.

Qualification Award

Once all required units have been successfully completed and passed:
– The learner is considered to have achieved 100% completion
– The qualification can be requested
– Certification is issued following standard regulatory verification processes

Summary

– 100% completion with 100% pass mark of mandatory units is required
– Assessment is issued as a Pass / Refer only
– No grades, merits, or distinctions are awarded
– All learners who meet the required standard gain the qualification

This model ensures regulatory compliance, professional credibility, and equal treatment for all learners.

Questions & Answers about Pass / Refer Results and Course Completion

1) Do your courses have a grading system that uses percentage score?

No. Our courses do not use percentage scores, grades, or academic classifications.

All assessments are completed on a Pass / Refer basis only, in line with professional and regulatory qualification standards.

2) What does Pass / Refer mean?

• Pass means you have met the required assessment criteria and demonstrated sufficient knowledge, understanding, and/or practical competence for the unit.
• Refer means further work, clarification, or correction is required before the unit can be passed.

There are no partial passes or graded results.

3) What does 100% course completion (100% pass mark) mean?

A 100% completion requirement means that all mandatory units within the qualification must be completed and passed. The terms “pass at 100%” or “100% pass mark”, simply mean that the course has been completed in full; they do not represent a graded score or percentage-based measure of learner achievement.”

This includes:

• Portfolio work
• Practical assessments (where applicable)
• Evidence mapped to all required learning outcomes

Once all units are passed, the qualification can be claimed and issued.

4) Does 100% completion mean every answer must be perfect?

No. 100% completion does not mean that every answer must be perfect or identical to a model answer.

Assessors are allowed to apply professional judgement. Minor errors or acceptable variations may still result in a Pass, provided the overall learning outcomes and competence requirements are met for the qualification level.

5) Do you award Merit or Distinction or different percentage grades/scores?

No. Our qualifications do not carry grades such as:

• Pass with Merit
• Pass with Distinction
• Percentage‑based scores

This is standard for professional qualifications, which focus on competence, not academic ranking.

6) Will all learners receive the same qualification?

Yes. All learners who successfully complete and pass the required units receive the same qualification.

There is no numerical pass score, no grading, and no ranking of learners. Assessment is completed on a Pass / Refer basis only.

Once all mandatory units are passed, every learner is awarded the same qualification, which confirms that the required professional standard and competence have been met within the scope of the qualification.

7) Why don’t professional qualifications use grades?

Professional qualifications are designed to confirm that a learner is:

• Competent
• Safe to practise
• Working at the required occupational standard

Employers and regulators recognise the qualification itself, rather than a grade attached to it.

8) When is the qualification awarded?

Once all mandatory units have been passed:

• The learner is considered to have achieved 100% completion
• Certification is issued following standard regulatory verification processes